| Login & Password
• What can I do if I forget my password?
• What can I do if I forget my Member ID
and password?
• How can I change my password?
• Why am I having problems signing in?
• How can I keep my account secure?
• What is a cookie error?
• What can I do about a cookie error?
What can I do if I forget my password?
To obtain your¡¡password, simply take the following steps:
1.Click the "Forgot Your Password?" link below the login
box at http://www.chinapets.com/User/Password_Reminder.asp
2. Enter your Member ID and either enter your registered email address
that you entered during registration.
3. Once you have responded correctly, your password will be generated
and sent to your registered email box.
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What can I do if I forget my Member ID
and password?
If you forget your ChinaPets Member ID, please provide us with
your registered email address and as much as possible of the other
information you gave during registration, such as company name,
contact name, telephone number, and so on. This will enable us to
verify your identity.
You can mail your request to customer service.
Once your identity is verified, your Member ID will be sent to your
registered email address.
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How can I change my password?
To change your password, please take the following steps:
1. Login at User Profile with your current password;
2. Click "Change Password" in "User Profile."
3. Input your current password in "Old Password" and then
input and confirm your new password.
4. Submit when done.
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Why am I having problems login?
If you receive an error message when login, please check for the
following possible causes:
1. You have entered an invalid password.
Make sure that you have not included any blank spaces after your
Member ID or password.
2. Internal server error.
The error message "Internal server error" generally indicates
a temporary network jam or server reboot. Please close all browser
windows and re-start your computer. Sometimes an "internal
server error" may be caused by a browser problem on your computer
if you use a browser other than IE and Netscape.
3. Cookie error.
If a cookie error occurs, you can take the following steps to solve
it:
1) Internet Explorer 6.0 Click "Tools/Internet Options";
Click "Delete Cookies" & "Delete Files";
Click "Security," and set as 'Default" Click "Privacy,"
and set as "Medium"
2) Internet Explorer 5 Click "Tools/Internet Options";
Click "Security"; Click "Internet Zone"; Select
a security setting other than "High" -or- Click "Custom
Level", scroll to "Cookies," and then click "Enable"
for both cookie options.
3) Internet Explorer 4.x Click "View", and then "Internet
Options"; Click "Advanced"; Scroll to "Security";
Under "Cookies", click "Always accept cookies."
4) Netscape Communicator 4.X Click "Edit", and then "Preferences";
Click "Advanced"; Check "Accept All Cookies."
If you are still unable to solve this problem, please try to find
the directory where your system is installed, e.g. C: Windows; then
go to sub-directory "Cookies" and "Temporary Internet
Files"; then delete all files named "Cookies".
Please reset your computer when you have finished.
4. Your account has been disabled. If you see this message then
your account has been disabled due to inactivity or other cause,
as explained in our service terms. For assistance, please contact
Customer Service.
5. The page takes a long time to open.
This might be because of a temporary network jam or server reboot.
We suggest that you try again later. If the problem persists, please
send an email to Customer Service at including the problem URL.
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How can I keep my account secure?
To keep your ChinaPets account secure, please bear in mind the
following points:
1.Choose a password that is easy for you to remember but difficult
for others to guess. Passwords are case sensitive and can include
numbers and characters (eg: a1d2c6b) .
2. Change your password when necessary. If at any time you become
concerned about the security of your password, you can always change
it online. For more information about how to change your password,
please read "How can I change my password?"
3. Always sign out completely. If you use a public or shared computer,
it's important that you always sign out completely at the end of
each session by clicking the "Login Out" link. Doing this
will remove the possibility that another person could use the same
computer to view the contents of your account.
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What is a cookie error?
As with many websites, your browser must support cookies to enable
you to login at ChinaPets and make use of many of the site features.
A cookie in the Internet world is a small piece of information
stored by your browser (Internet Explorer, Netscape) that helps
websites to keep a record of users. ChinaPets uses cookies to allow
members to get to the information they want as quickly as possible
when they use our website, and to relieve you of the necessity of
login each time you move to a new section of the site.
If cookies are not accepted by your browser setting, this may change
your current login status and cause cookie errors as you navigate
around the site.
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What can I do about a cookie error?
If a cookie error occurs, you can take the following steps to solve
it:
1) Internet Explorer 6.0 Click "Tool/Internet Options";
Click "Delete Cookies" & "Delete Files";
Click "Security," and set as "Default"; Click
"Privacy," and set as "Medium;
2) Internet Explorer 5 Click "Tool/Internet Options";
Click "Security"; Click " Internet zone"; Select
a security level other than High. -or- Click "Custom Level",
scroll to "Cookies ", and then click "Enable"
for both cookie options.
3) Internet Explorer 4.x Click "View," and then "Internet
Options"; Click "Advanced"; Scroll to "Security";
Under "Cookies", click "Always accept cookies."
4) Netscape Communicator 4.X Click "Edit," and then "Preferences";
Click "Advanced"; Check "Accept All Cookies"If
you are still unable to solve this problem, please try to find the
directory where your system is installed, e.g. C: Windows; then
go to sub-directory "Cookies" and "Temporary Internet
Files"; then delete all files named "Cookies".
Please reset your computer when you have finished.
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